Red Pocket Mobile - Brings Us Together

Frequently Asked Questions

		What is Red Pocket Mobile?
		Red Pocket Mobile is the first U.S.-based wireless operator designed to meet the specific needs of the Chinese American community and for those doing business in China. The company, founded in 2005, offers Chinese-language handsets and round-the-clock Chinese-language customer service all on America’s largest digital wireless network.
		How do I join Red Pocket Mobile?
		It’s easy. Red Pocket Mobile products are available at wireless stores in California, Connecticut, New Jersey and New York and other retail locations nationwide. Red Pocket products can also be ordered by phone at 1-888-993-3888, or by visiting Red Pocket Mobile’s website at www.redpocketmobile.com. To activate Red Pocket service, simply insert your Red Pocket Mobile SIM card into a Red Pocket Mobile GSM handsets and follow three easy steps to begin calling Asia immediately.
		Where does Red Pocket Mobile service work?
		Red Pocket Mobile provides GSM service on America’s largest digital wireless network. Red Pocket Mobile service is available throughout the United States, including Hawaii, and subscribers pay no domestic roaming or long distance charges.
		Is there a contract?
		There is no contract or limits on usage. Talk all you like. When your Red Pocket Mobile balance is low, simply recharge your account with additional minutes at a participating wireless store or retail location. You can also recharge by phone at 1-888-993-3888 or online at www.redpocketmobile.com.
		Is there a credit check, deposit or qualification period?
		With Red Pocket Mobile you can enjoy service instantly without contracts, credit checks, or deposits. There is no waiting period or qualification process - simply activate your Red Pocket account in moments and begin calling around the corner or around the world.
		What do you mean, “Asia is now a local call”?
		With Red Pocket Mobile’s innovative rate plan, calls to Asia are billed at the same rate as a local U.S. call. We never charge additional fees for international long distance calls to China, Hong Kong, Taiwan fixed line, Singapore or Canada. Dial any of these destinations directly from your mobile phone address book at our regular low airtime rates. No more complicated calling cards and no need to re-enter long international numbers.
		How much it will cost me each month?
		You can refill your Red Pocket Mobile account for as little as $10 per month. Once your balance is used up, you can recharge in denominations of $10, $20, $50 or $100. You are in control of what you spend.
		How do I recharge my account?
		When your available minutes run low, you will receive an alert on your Red Pocket Mobile phone. You can recharge with any major credit, prepaid or debit card at 1-888-993-3888, www.redpocketmobile.com, or in person at any participating retail location around the country.
		What is iConnectHome?
		iConnectHome is a unique service offered to all Red Pocket Mobile subscribers that allows friends, family or business contacts to dial a local number in Asia and reach you directly, without the need to dial a long-distance U.S. number.
		What is the difference between iConnect Home Basic and iConnect Home Premium?
		IConnectHome Basic is free for all subscribers. Callers can reach you through a local access number and then enter your U.S. number. Incoming calls are automatically directed to your mobile phone in the U.S. With iConnectHome Premium, you get your own unique local phone number. Callers can reach you as easily as they can reach their local friends and family in Asia. There is no additional per minute charge for either service - you pay just regular airtime rates.
		iConnectHome sounds great, but how much does it cost?
		The iConnectHome Basic plan comes as part of your Red Pocket Mobile service, without additional charge. For our Premium service, simply subscribe as a Red Pocket Mobile Gold Club Member (available with any $100 purchase), and then enjoy the premium package for just $3 additional per month. For non-Gold Club members, the premium service can be purchased with just $6 a month. There is no additional per minute charge for either service - you pay just regular airtime rates.
		How is Red Pocket Mobile’s MOTORAZR V3 and Motorola C139 phone different from those models offered by other carriers?
		Red Pocket Mobile has teamed up with Motorola to introduce the first Chinese-capable handsets offered by an American wireless operator. Red Pocket Mobile’s customized MOTORAZR V3 offers options for both Traditional and Simplified Chinese characters along with English. Red Pocket Mobile’s customized C139 handset supports Simplified Chinese characters and English. Red Pocket Mobile subscribers can use Chinese to send text messages, play handset games and make phonebook entries.
		What happens if I have problem with the product or service?
		Just call our toll-free Customer Service hotline, 24 hours a day, seven days a week, at 1-888-993-3888. Our representatives will assist you in Mandarin, Cantonese and English.