| The following information
applies to all Red Pocket Mobile products and services. Policy
for Recording Location-Based Information Red
Pocket does not collect, monitor, track, or disclose information
concerning your physical location or the location of your handset
except to provide certain services in emergency situations. Any
information that we collect, monitor, or track regarding your
physical location or the location of your handset will be treated
as confidential and is retained only for the period necessary
to provide the requested service or respond to the specific request.
By using our service, you consent to have us electronically collect,
monitor, track, and disclose your physical location and the location
of your handset and to provide this information to the following
individuals or governmental entities in the following circumstances:
- your immediate family member or legal guardian in an emergency
situation involving serious physical harm;
- public safety and emergency services personnel;
- providers of information or database management services to
assist with emergency services; or
- law enforcement personnel pursuant to an authorized subpoena
or other legal requirement.
In addition, Red Pocket may use non-personally
identifiable information in aggregate form for demographic marketing
purposes, and may disclose this information to third parties,
including advertisers. We will obtain your express consent prior
to collecting, monitoring, tracking, or disclosing information
regarding your physical location or the location of your handset
in any instance other than those listed above.
Use of Your Information
Under federal law, you have a right, and we have a duty, to protect
the confidentiality of information about your telephone usage,
the services you buy from us, who you call, and the location of
your device on our network when you make a voice call. This information
is sometimes referred to as "Customer Proprietary Network Information,"
or "CPNI." We share CPNI and other personal information about
you with affiliates of Red Pocket Corporation that provide telecommunications
services to which you also subscribe and as set forth below. Before
sharing CPNI in a manner other than that set forth in this document,
we will first notify you of your rights under the law, describe
how we intend to use the CPNI, and give you an opportunity to
opt out of such usage (or, when required by law, to opt in).
Unless you specifically decline, we may use CPNI
to contact you and deliver information to you via your phone,
email or text messages on your mobile phone if you are a Red Pocket
customer, and we may also share CPNI with certain third parties
with whom we contract to provide services or jointly-branded products
so that these third parties can share information with you about
new products and promotions that we believe will interest you.
By purchasing or using our products or our jointly branded products,
you expressly agree to such usage and sharing of information.
If you do not wish to receive these types of communications, learn
how you can opt out by calling Red Pocket Customer Service at
+1 888 993 3888.
We may use third party service providers to facilitate
our services and therefore we may provide some of your CPNI directly
to them. In addition, we employ other companies and individuals
to perform functions on our behalf. Some examples include fulfilling
orders, delivering packages, sending postal mail and email, removing
repetitive information from customer lists, analyzing data, providing
marketing assistance, processing credit card payments and providing
customer service. These service providers have access to CPNI
and may use it as needed to perform their functions, but may not
use it for any other purpose, except that they may aggregate your
personally identifiable information with similar information from
other customers in a manner that does not personally identify
you. Red Pocket does not sell personal information to unaffiliated
third parties.
Red Pocket does not currently disclose wireless
numbers in published directories or directory assistance listings.
In certain special circumstances, we may contact
Red Pocket customers to deliver service-oriented messages, even
if these customers have asked that we not contact them about special
airtime events or promotions. These messages will be limited and
are only for the purpose of conveying service information to Red
Pocket customers.
Use of Information for Users Under the Age of 13
If we make available offers and products online where a child
informs us that he or she is under the age of 13, we will ask
a parent to confirm his/her consent in advance of further collection,
use or disclosure of personal information from that child. You
should be aware, however, that wireless devices and services purchased
for family use may be used by minors without the knowledge of
Red Pocket. If that happens, any information collected from the
usage will appear to be the personal information of the actual
adult subscriber and treated as such under this Policy.
Email Offers Not Based on Use of CPNI
Red Pocket may contact its customers via email regarding promotional
offers or other news. A customer has the right to choose not to
receive Red Pocket direct marketing communications via email by
simply notifying us of their preference. This process is commonly
termed unsubscribing. At any time, a customer can unsubscribe
from our email list by clicking on the unsubscribe link found
at the bottom of every message or promotion delivered electronically
to our customers. If you unsubscribe, Red Pocket will not contact
you directly with Red Pocket promotional messages.
Surveys
Occasionally, we may conduct surveys on our Web site or on our
mobile phones. Surveys are conducted at random and are completely
voluntary. The survey may require a customer to provide customer
identifiable information in exchange for the information or services
provided by the survey. We may use this information in an aggregate
manner to better tailor the type of services, information, and
advertising.
Protecting Personal Information
Red Pocket employs various safeguards to protect confidentiality
of our customers' personal information. An important part of ensuring
the security of personal information is your own effort to protect
against unauthorized access to your wireless device and the personal
information contained in it and on your SIM card. Most wireless
phones store calling information both in the phone and on the
SIM card. Therefore, before discarding your phone, trading it
in or giving it away, be sure you remove and retain your SIM card
and follow the manufacturer's instructions for deleting all personal
information on the device itself. (This can be found in your owner's
manual or on the manufacturers' Web site.)
In addition, use a password to prevent unauthorized
access to your wireless phone, if available. If you write down
your password and user name, keep this confidential information
in a secure location. Change your password periodically.
Choose Whether to Receive Marketing Messages on Your Red
Pocket Phone from Third Parties
Not all advertisements appearing on or delivered to your mobile
phone are authorized by Red Pocket. We have developed and implemented
systems in our network to reduce unsolicited bulk short text messages,
but we cannot at this time block all such messages. We continue
to look for other options to reduce these unsolicited bulk messages.
If you have an email account with Red Pocket, this service is
subject to unsolicited messages as any other email service.
It is unlawful for any third party to make an
unsolicited telemarketing call using an autodialer or to send
a prerecorded message to a wireless phone. You should report any
such unsolicited calls to the Federal Communications Commission.
Updates to Red Pocket's Policies
Red Pocket may update its Privacy Policy as appropriate, and therefore,
we ask our customers to periodically check our website for the
most up to date information.
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